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Alive with the spirit of the islands, created from the healing power of nature and nurturing heart of a mother.

F.A.Q.

Selecting Products

What is the difference between body butter, body serum, and body polish?

Good question! For many people, the Body Polish is the first step in their beauty routine, as this gentle exfoliant removes the top layer of dry or damaged skin, while gently conditioning and moisturizing the skin layers beneath.

The Body Butter is just that—a rich, deeply penetrating balm-like cream blended with raw Shea butter and other natural products that leaves the skin silky smooth and the senses energized. It has the thick texture of unrefined butter, so only a small amount is needed. Warm it up in your fingertips to soften it, and then spread it onto those extra dry areas, such as the hands, feet, and elbows.

The Body Serum is a light, non-greasy spray made from pure essential oils and anti-oxidizing nutrients that intensely moisturize the skin so it feels smooth and richly nourished. Spray the body serum on your hands and massage it onto your body or mist it directly onto your skin.

Can I use these products on my face?

Absolutely! Itiba products, except the Kaya Body Polish, are gentle enough to use on your face, but use the Body Butters and Body Polishes gently.

What kind of ingredients are in your products?

We use many of the nourishing, natural ingredients that are found in abundance in the Caribbean, including:

  • Aloe Vera Juice for its moisturizing properties
  • Avocado Oil for its skin conditioning and softening abilities
  • Coconut and Palm Oils for their cleansing and lathering abilities
  • Cornmeal for healthy, beautiful skin and to help in the removal of blemishes and scars
  • Jojoba to help skin stay supple
  • Rice Bran for its ultraviolent protection and omega fatty acids
  • Turmeric and Myrrh Gum Powder that act as antiviral and antibacterial agents
  • Unrefined Shea Butter for its conditioning effects

Unlike many mass-produced beauty brands, Itiba products do NOT contain silicone oil, mineral oil, parabens (a preservative used in cosmetic products),and phthalates (a chemical used to make plastics more flexible and used in many mass-produced personal care products). It is suitable for all skin types.

Can men use these products?

Many men do! While some prefer the gently fruity scent of our Papaya, Mango and Carib Lime products, many others go for the evocative earthy scents of our Carib Spice, the relaxing lavender and ylang ylang of our Tranquil Sea, or the soothingly sensual MidNite Rain. It’s all a matter of preference.

Packaging

How are your items packaged?

All items, except for soaps, salts, and polishes, are packaged in amber, phthalate-free plastic bottles and jars. Soaps are shrink-wrapped; polishes and salts are packaged in clear wire bail jars with latch and rubber seal.

Shipping/Delivery

How do you ship products?

Primarily, we use Flat Rate Priority shipping by the U.S. Postal Service (USPS).

What is your policy for items that are lost or damaged in transit?

Insurance is automatically added to the shipping via USPS. If the package is lost or damaged, then the customer should file the claim with USPS so that all funds are sent directly to you. If you request that itiba file the claim, then the money will be refunded to your account/credit card via PayPal.

Are there any special requirements for International Orders?

Payments MUST be cleared first before in-stock items are shipped and before work is done for custom orders. PayPal is the accepted payment source unless authorized by Yoki K Hanley to use alternate methods. Shipping will be done through USPS International Priority Mail where available. Other International carriers such as DHL, FedEx International and UPS International may be used if necessary. Customer pays ALL shipping charges. There will be a separate PayPal request for international shipping charges. ORDERS WILL NOT BE SHIPPED UNTIL FREIGHT CHARGES ARE PAID IN FULL.

 

 

 

 

 

 

 

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